Windows Install 1. Before connecting Evoluent VerticalMouse, go to Control Panel, Programs and Features (Win 7) or Add or Remove Programs (XP) to remove any previous Evoluent Mouse Manager and any other existing mouse software, except touchpad driver, to avoid software conflict. 2. Before connecting Evoluent VerticalMouse, go to Control Panel, Mouse: A. In the Buttons tab, uncheck the box for Switch Primary and Secondary Buttons. B. In the Pointer Options tab, check the box for Enhance Pointer Precision and set the pointer speed slider to the middle position. This is very important. 3. Connecting the Evoluent: · Wired models ( VM4R, VM4L, VM4S, VM3R2, VM3): Connect the cable to a USB port directly on the computer. The Evoluent may not work with some external USB hubs, docking stations, and KVM switches. · Wireless models with receiver (VM4RW, VM3W-R): Connect the receiver to a USB port directly on the computer. Slide the On/Off switch to the green position. The Evoluent may not work with some external USB hubs, docking stations, and KVM switches. · Mac/Bluetooth models without receiver (2013 Feb release): Enable Bluetooth connectivity on your computer based on instructions for your computer. After Bluetooth is enabled, go to Control Panel, Devices and Printers (Win 7) or Bluetooth (XP) and click Add a Device to pair the mouse. Lastly, slide the On/Off switch on the Evoluent to the green position or cycle it off and on to begin pairing. 4. If the Add Hardware Wizard appears, do not select Search for Best Driver, but choose Display All Drivers, and select Human Interface Device (HID) Compliant Mouse. 5. Press + or - on the Pointer Speed button on the side of the mouse to light up three indicator lights on the thumb rest for optimal pointer speed. 6. The Evoluent logo (wireless with receiver) or a red light on the thumb rest (Bluetooth/Mac) blinks when the battery is low.  7. Evoluent Mouse Manager for Windows (driver) may optionally be installed to program the buttons. Download the driver here. 8. If a message appears about the driver not passing Windows Testing, click Continue Anyway. This message may appear multiple times. Click Continue Anyway each time. 9. After install is finished, button functions may be changed by double clicking the E icon on the task bar to open Evoluent Mouse Manager.   Windows Uninstall Download and run the Evoluent uninstaller to remove v3.9 and v4.0 from your Windows XP through 7, 32 bit or 64 bit.   Default buttons functions in Windows without Evoluent driver VerticalMouse 4 Top button - left click Wheel button - forward Middle button - middle click (pan and rotate in some programs) Bottom button - right click Upper thumb button - back Bottom thumb button - no function without driver VerticalMouse 3 Rev 2 Top button - left click Wheel button - middle click (pan and rotate in some programs) Middle button - right click Bottom button - back Thumb button - forward   Mac Install 1. Before connecting Evoluent VerticalMouse, go to the Applications folder to find and remove any existing Evoluent Mouse Manager and any other mouse software, except touchpad drivers, to avoid software conflict. 2. Connecting the Evoluent: · Wired models ( VM4R, VM4L, VM4S, VM3R2, VM3): Connect the cable to a USB port directly on the computer. The Evoluent may not work with some external USB hubs, docking stations, and KVM switches. · Wireless models with receiver (VM4RW, VM3W-R): Connect the receiver to a USB port directly on the computer. Slide the On/Off switch to the green position. The Evoluent may not work with some external USB hubs, docking stations, and KVM switches. · Mac/Bluetooth models without receiver (2013 Feb release): Go to System Preferences, Bluetooth and click Setup New Device or the plus sign + to add the mouse. Slide the On/Off switch on the Evoluent to the green position or cycle it off and on to begin pairing. 3. Press + or - on the Pointer Speed button on the side of the mouse to light up three indicator lights for optimal pointer speed. 4. The Evoluent logo (wireless with receiver) or a red light on the thumb rest (Bluetooth/Mac) blinks when the battery is low.  5. Evoluent Mouse Manager for Mac (driver) may optionally be installed to program the buttons. Download the driver here. You may have to temporarily allow installing programs downloaded from anywhere in System Preferences, Security and Privacy. 6. After install is finished, button functions may be changed by clicking the E icon in System Preferences to open Evoluent Mouse Manager.
Other Windows versions install
Connect the VerticalMouse to a USB port directly on the computer. There is no Evoluent driver, but the VerticalMouse still has basic functionality. A shareware driver at www.highrez.co.uk/downloads/XMouseButtonControl.htm can be installed to program the buttons. (Evoluent has no business relationship with this vendor.)
UNIX
VM3 wireless is compatible with Unix, but VM3 wired is not. VM4 has not been tested with UNIX.
Linux
No driver is supplied. At least left and right click are supported by most Linux versions. Some versions may support more buttons.
VMware Virtual Machine
No driver is supplied. 5 buttons and the scroll wheel are functional with system support.
Common Issues and Solutions
Suggested grip and wrist position
	Hold the VerticalMouse with your fingertips. Rest the edge of your hand on the mousing surface. Relax your hand.
A wrist support may be used to lift the hand and enable the fingers to reach more forward on the buttons.

Unable to pick up VerticalMouse

	Tilt it slightly to the side to disable tracking.

Slide it without moving the pointer.

VerticalMouse 4 Wireless does not work
1. Put in a fresh battery with the positive terminal facing out.
2. Push the power switch on the bottom of the mouse to the green position.
3. Pull out the receiver and push it back in a USB port to see if Windows makes the disconnect and reconnect sounds. Ensure that speakers are connected and the volume is turned on.

VerticalMouse 4 Bluetooth/Mac disconnecting and reconnecting
VM4 has only one battery for light weight. To save power, the Bluetooth/Mac models are designed to enter sleep mode and disconnect from the computer in 8 minutes. The Mac OS displays "Connection Lost" when the mouse goes to sleep. Moving the mouse immediately reestablishes connection automatically and the Mac OS displays "Connected".

Resetting VerticalMouse 4 Wireless receiver or linking new receiver
1. Turn on the mouse and confirm that a green indicator is visible inside the power button.
2. Insert the receiver into a USB port, preferably directly on the computer.
3. Download the receiver pairing utility here (for Windows only). Click Run. When it finishes downloading, click Run again to start the utility and follow its instructions. If the mouse does not work after that, the receiver or the mouse may be defective.

Resetting VerticalMouse 3 Wireless receiver or linking new receiver
1. Turn on the mouse and confirm that the oval red tracking light is on. If the thin red light above the on/off switch blinks, the batteries are low. Replace the batteries and try again.
2. Insert the receiver into a USB port directly on the computer. When first inserted, a blue light on the receiver should blink several times, then stop.
3. Use the tip of a pen or straightened paper clip to press the button on the receiver until you feel a click and the blue light slowly blinks. After this you have 10 seconds to perform the next step.
4. Insert a straightened paper clip through the tiny hole to the left of the oval tracking light on the bottom of the mouse. Push on the paper clip until you feel a click and hold until the blinking blue light on the receiver goes off. The mouse is now linked to the receiver.

Turning off logo light on VerticalMouse 4 wired models
Earlier VerticalMouse 4 wired models have an illuminated logo that cannot be turned off. Later VM4 logos may be turned off this way:
1. Unplug VerticalMouse 4 when the computer is on.
2. Press and hold the - end of the Pointer Speed button and plug in the USB connector. If your mouse is a later production unit, it will turn off.
To turn on the logo again, press and hold the + end of the Pointer Speed button when you plug in the USB connector.

Pointer difficult to control or requires too much arm movement
1. Go to Control Panel, Mouse, and set the pointer speed slider to the middle.
2. Check the box for Enhance Pointer Precision.
3. On VerticalMouse 4, press the Pointer Speed button on the side to light up three indicators lights to the MD setting.
3. On VerticalMouse 3 rev 2, press the button on the bottom of the mouse until the light is blue.  

Pointer moving by itself
A reflective surface may cause pointer drift. Put the VerticalMouse on a non reflective mouse pad, such as a fabric pad.

Panning in CAD programs (middle click)
CAD programs typically use a middle click for panning.
1. When the Evoluent driver is not installed, the wheel button is the middle button. Press the wheel to perform a middle click.
2. When the Evoluent driver is installed, select the "Wheel/Middle Click" function for any button to make it work as a middle click. Do not select Auto Pan or Zoom.
3. In AutoCAD, the wheel/middle button is configurable at the command prompt. Type mbuttonpan and set to 1 to enable panning. If set to 0, a pop up menu appears when pressing the wheel button.

Customizing Pro E for panning with middle click
In the current Evoluent driver, Customizing Programming for Different Applications, look for xtop.exe in the Pro E folder in Program Files. In Pro E Wildfire 2.0, this is the default path:
C:\Program Files\proeWildfire 2.0\i486_nt\obj\xtop.exe

Disabling button
Any button can be disabled by selecting the None function at the top of the pull down menu.

Top button working as right click in left hand model
Right click the mouse icon on the taskbar, click Close to shut down the driver.
Go to Control Panel, Mouse, uncheck the box for Switch primary and secondary buttons.
Go to Start, All Programs, VerticalMouse Manager, and click VerticalMouse Manager to restart the driver. The current driver automatically sets the top button to left click during installation.

Pointer jumping to screen edge
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad.

Pointer sluggish or moving randomly in response to mouse movement
The mouse is probably on a reflective surface. Put it on a completely non-reflective surface, such as a cotton mouse pad. If the mouse tracks properly on white printer paper, it is working properly. The mousing surface must be completely flat for proper tracking.

Acceleration/precision/pointer speed/pointer control
When the driver is not installed, go to Control Panel, Mouse, Pointer Options, and check the box for Enhance Pointer Precision (Windows XP). The current driver includes built-in control of pointer precision/acceleration.

Using right and left VerticalMouses at the same time
Both mouses must be in USB ports.
1. Connect the first VerticalMouse to a USB port.
2. Install the driver update.
3. Connect the second VerticalMouse to another USB port.
4. Install the driver update again. When the installation wizard asks if you wish to install again, click Yes.

Not passing Windows testing
When warning messages about the driver not passing Windows testing appear during installation, click Continue Anyway. The driver works perfectly in the vast majority of Windows systems. For maximum safety, cancel the installation, go to Start, All Programs, Accessories, System Tools, System Restore, set a restore point, and install the driver. If any problem occurs after the installation, the system can be restored to the point prior to the installation by using System Restore.

Install asking for Windows CD
Some systems preinstalled with Windows store the Windows CD files on the hard disk. A possible path is C:\i386 or D:\i386. If you are unable to see the folder because it is a hidden folder, type in the path.

Mouse Manager does not start even when clicked
Install the driver update. Corporate users may need to have an IT technician install the driver by using the necessary Windows credentials to bypass any group policy that blocks non-certified drivers.

Install stops before finishing
Install the driver update. Corporate users may need to have an IT technician install the driver by using the necessary windows credentials to bypass any group policy that blocks non-certified drivers.

Keyboard hotkey functions
Hotkeys are fully supported by XP. Some hotkeys may not work in other operating systems.

Back - go backward in a web or file browser.
Fwd - go forward in a web or file browser.
Web - open the default web browser.
E-Mail - open the default email program.
My Comp - open my computer to see all the drives.
Media Player - open the default media player.
Play/Pause - play or pause the media player.
Previous Track - go back one track in the media player if there is a previous track. Next Track - go back one track in the media player if there is a next track.
Volume Down - reduce the sound volume.
Volume Up - increase the sound volume.
Mute - mute the sound output.
Wake - wake the computer from standby. The BIOS must be configured for S1 suspend for this to work.
Sleep - put the computer on standby.
Power - shut down the computer.

Keyboard Wake key does not wake computer from standby
The system BIOS must be configured for S1 suspend mode for the Wake key to work during standby. The system fans are typically on during S1 standby. The wake key does not work when the BIOS is configured for S3 standby because the keyboard is not powered. This is normal. The system fans are typically off during S3 standby.

Keyboard eject key for Mac
Hold down F12 to eject the CD tray. Press and quickly release F12 as normal F12.

Software Driver Update
Driver Update

Tech Support

(please manually type into email)

Warranty Return
Please first contact tech support to verify the problem. Products returned without authorization will not be accepted.